As it often does, the question of ‘the right’ name led into broader considerations regarding brand equity, market positioning, communications clarity and the firm’s five-year vision. It was decided that a complete rebrand was in order.
The scope of this project provided the opportunity to close the gap between the two office cultures. Understanding that team-members are the firm’s most valuable brand advocates, the partners wanted to ensure that all of their team members were invited to participate in the initial brand discovery sessions. Including everyone in these conversations drove some fantastic insights and clarity for who they were, how they wanted to be perceived moving forward, their unique process, and the overall value they deliver.
We followed up these sessions with client interviews to uncover existing client perceptions of the firm. The results drove an even deeper sense of clarity on how to adjust and improve the brand – but also the firm’s sales, marketing and service.
With both external and internal insights to guide the repositioning, we worked with the core project team to:
- Clearly define their multiple target audiences;
- Evaluate their competition and differentiation strategy;
- Develop their strategic positioning; and,
- Create their core messaging.
The firm was now well equipped with a clear and concise brand definition with which to evaluate new possible names to appropriately represent the firm. The staff helped to come up with the story of what their work: to help clients see their new space before it is built. The name Thinkspace (Architecture, Planning & Design) conveyed this perfectly.
The creation of a bold new brand identity, supporting marketing collateral and website followed the adoption of the new name.